If you have any questions, feel free to contact us at 469-314-4051 to answer any questions you may have about the return and shipping policy. We would love to help you feel more comfortable with your purchase. If anything is damaged at time of delivery due to shipping or anything defective, we will send you a new one or send the parts to fix the base. ,but we do not accept returns or refunds after it has been shipped. We will send a new one out if it is damaged, but not refund. We want the process to be easy, and we want you to be confidence you will recieve a great product
After orders are delivered/ received due to sanitary reasons all sales are final. In the event an exception is made and a refund must be issued, it will be processed and mailed in the form of a check from our corporate office. Please allow 4-6 weeks for processing and mailing.Please look if anything is damaged at delivery from the shipping company. Unfortunately if it is not noted with the shipping company, we cannot fix or replace the product. Before signing the delivery receipt, inspect the carton(s) for damage (including dents, crushing, creasing, tears, etc) and note this on the receipt. The driver is not required to wait for you to unpack the item unless visible damage is seen. It during delivery, it is obvious the item(s) are damaged, you may ask the driver to unpack and inspect the contents with you. If damage is found, clearly note it on the delivery receipt and write "Refused due to damage". Be sure to keep your copy and Contact Us immediately.
- Accessories, sheets, pillows and mattress protectors cannot be returned once opened
- Please note that all adjustable bed sales are final and cannot be returned to keep prices low.1i>
- Please note that all mattresses sales are final can cannot be returned to keep prices low.