FAQs
General Questions
Q: What are the different mattress sizes?
A: Explore our diverse selection of mattress sizes, ranging from standard options to custom dimensions tailored to your individual needs. Access our comprehensive mattress size guide, carefully crafted to provide you with the necessary information to make an informed decision.
Q: Are custom sizes available?
A: Rest Right Mattress offers a wide range of custom sizes, heights, and shapes for mattresses. If you require a specific size or shape that is not standard, we can create a customized mattress tailored to your needs. Simply let us know your requirements, and we will be happy to accommodate your requests.
Q: How long can a mattress stay in the box after delivery?
A: The mattress should not remain in the box for more than 2 months. Many mattresses are made to order, so there is a freshly compressed mattress for easy shipping.
Q: How do I know which mattress to buy?
A: The comfort level of a mattress often depends on the sleeping position and body weight. Soft mattresses are suitable for light weighted individuals that are side and back sleepers, or combination sleepers, while medium comfort mattresses are better for average weight individuals who sleep on their side, back, or a combination of both. Firm mattresses are typically recommended for stomach sleepers and heavier individuals.
Q: What are the Warranties?
A: Each warranty depends on the specific product and manufacturer. You can find warranty information on the product pages, and we also have a warranty contact page to assist customers with each manufacturer’s phone number for warranty inquiries.
Q: What is the Extended warranty for adjustable beds?
A: The extended warranty is provided by Guardsman and covers adjustable beds for up to 10 years. It extends the manufacturer’s warranty by providing coverage for up to 10 years from the date of purchase when the manufacturer’s warranty does not cover. For more details, please refer to the extended warranty guide.
Orders & Delivery
Q: Do you offer financing?
A: Yes, we offer PayPal financing, which allows customers to get approved and proceed to checkout using PayPal. At checkout, customers should select PayPal financing after applying for it, and then select financing once they are logged in to PayPal. This is the process for checking out with PayPal financing.
Q: What happens if a product is damaged?
A: If the product is damaged upon delivery, please call us and make a note of the damage at the time of delivery. The manufacturer will either replace or repair the product if the damage is something that can be easily fixed. Although this rarely happens, please rest assured that you will be taken care of and provided with great service.
Q: How much is shipping?
A: Curbside shipping is free. However, white glove shipping is available for a cost, but it is limited to just a few products. The standard delivery for most products is curbside delivery.
Q: How long is delivery?
A: The standard shipping time is 7 to 15 business days, Monday through Friday. A tracking number will be sent to your email within 6 business days, Monday through Friday, for most items. Custom items may have different shipping times, which will be specified on the product page. Please refer to our complete shipping detail guide to find out the specific shipping time for each item, as it may vary.
Q: Can I specify a delivery date?
A: You can specify a delivery date as long as it is beyond the standard delivery time. This enables us to ensure that the product arrives when you need it. Please make a note of the desired delivery date at checkout under shipping notes, and we will do our best to deliver the product within a 2-to-3-day window.
Q: How do I track my order?
A: Once the product is shipped, a tracking number will be sent to the email on file.
Q: What payment types accepted?
A: We accept all major credit cards and PayPal, making checkout easier.
Q: How does PayPal Financing work?
A: Once you apply for PayPal financing, a credit will be added to your PayPal account. When checking out, choose PayPal as your payment method and then select PayPal Credit. This will allow you to use the approved PayPal financing on your account.